I attended an
event tonight for a company I've known for almost 2 years now. Matt Sunbulli and his team at
Social Amp hosted "Beyond "Like": Unlocking ROI with the Open Graph." These guys have tapped into something that will change e-commerce and and the social interactions that are a part of it. Using the power of Facebook, and the real power that is the people on the network, they've focused on ways that major brands in the e-commerce space can add a social element to shopping, a way to drive sales in a new way and bring in the interactions we have every day online into the purchase process.
With panelists including clients 1-800 Flowers, Forbes and Facebook itself, the panel lead by recent investor Esther Dyson (and also joined by Social Amp's discussed how our behavior as humans to use Facebook for. The 1-800 Flowers example is one of my favorites. Add the Social Amp platform to the flower company's website. Through one authorization of the Facebook Open Graph platform, you now have an experience other consumers do not. Users could crowd source Gift Notes from global shoppers and friends, and browse friends birthdays on site for gift recommendations. It's like that extra kick in the butt reminder to send your mom a gift when Mother's Day sneaks up on you.
I've been thinking about this for awhile now. (I guess I should as it's part of my job, huh?)
While brands over the past few years have focused on building a larger fan base within the facebook.com site, we talked tonight about how the more power is going to be when we bring the Facebook experience to the user's site. I couldn't agree more. Think of it this way. Some e-commerce brands who have yet to launch on Facebook (and there are a bunch) have maybe 20-50,000 fans, some active, most probably not. But their own company website has visitors and users upwards of 7 figures who come to purchase on a fairly decent basis. Why not go where the people are and bring a familiar, and useful experience to them?
Think of how many times you ask your friends for opinions on purchase behavior on Facebook.
- Travel: "I'm going on a vacation. Any recommendations on places to stay in Mexico?
- Clothing: "Looking for a dress for an upcoming black tie wedding. Any suggestions on places to start?"
- Restaurants: "In search of a restaurant suggestion in Union Square. Parents are coming into town."
And these are three Facebook posts I've seen from friends in the past week. How about if brands could somehow insert themselves and be part of those thoughts around those upcoming purchases.
They can do this by creating the social experience on their own site and include their branding in those above questions.
Keep an eye on Social Amp and this growing trend. This also isn't the only way you can use the Open Graph platform, but it's just a sample of an important model around it.